Tanks, treatment plants and pumps

Private and off-mains drainage near Farnham

Private drainage is a complete system: incoming drains, a tank or treatment unit, pumps or controls where fitted, and the discharge or drainage field. Symptoms and high-level alarms need to be considered across that whole route.

Underground access chamber prepared in an excavated pit before backfilling
An underground access chamber prepared before backfilling.

Warning signs

Private-drainage problems we can investigate

How we approach it

Look at the system as a whole

  1. 01

    Identify

    Confirm the type of system, its main components, alarms and the symptoms being reported.

  2. 02

    Inspect

    Accessible drainage, tank, pump and control components are considered in the correct sequence.

  3. 03

    Maintain

    Immediate fault work and sensible planned maintenance are separated so priorities stay clear.

Who we help

Domestic and operational private systems

We take enquiries for household systems, landlords, rural properties, managed sites and small commercial premises. Tell us whether there is an alarm, loss of drainage or risk of overflow when you call.

Questions

Useful answers before you call

Is a pump station the same as a blocked drain?

No. Similar symptoms can result from a pump, float switch, alarm, control or downstream drainage problem, so the system needs to be checked in context.

Do you support sewage treatment plants?

Yes. We take fault, service and maintenance enquiries for domestic and small commercial treatment systems.

What should I do if a high-level alarm operates?

Reduce water use, avoid opening or entering chambers and call with the system details and alarm condition. If there is a risk of overflow, avoid using the affected drainage facilities.

What information helps when I call about a pump alarm?

Provide the postcode, system type if known, alarm condition, when it started, any loss of drainage or overflow risk, known access points and recent maintenance history.

Ready to talk?

Give us the postcode and the symptoms.